Case Study · Funeral Home · Nashville, TN
Families in Crisis Are Trying to Reach You. Your Contact Form Tells Them: “An Error Has Occurred.”
Phillips-Robinson Funeral Home — Nashville, TN · phillipsrobinson.com
Both contact forms — “Get Help Now” and “Free Planning Guide” — return “An error has occurred. Please try again” on submission. The “Recent Obituaries” section never loads. A family calling at 2am gets an error screen instead of your team.
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The Evidence
Both contact forms return an error on submission. Obituaries show a permanent loading placeholder. Phillips-Robinson is invisible to Nashville families trying to reach them online.
Phillips-Robinson Funeral Home is a Nashville institution that has served families for decades. Their website at phillipsrobinson.com has two broken contact forms and a permanently failing obituaries section — which means the families trying to reach them online are hitting error messages and dead ends.
The Business
Phillips-Robinson Funeral Home at phillipsrobinson.com is a full-service Nashville funeral home offering funeral, cremation, and pre-planning services. Families find them on Google, land on the site, and try to reach out — and every one of those families who submits a contact form gets an error message instead of a callback.
A broken contact form at a funeral home isn't a bug. It's a family in crisis who couldn't get through at the moment they needed help most.
What We Found
Both Contact Forms Return “An Error Has Occurred”
“Get Help Now” and “Free Planning Guide” both fail on submission with the message “An error has occurred. Please try again.” The form submission pipeline is broken — no submissions are reaching the team. A family that just lost someone, reaching out at 2am from a hospital or home, gets an error screen instead of a response.
“Recent Obituaries” Never Loads
Every visitor to the site sees a permanent loading placeholder where obituary listings should appear. The spinner never resolves. Families searching for a loved one's tribute — often the first visit to the site after a loss — find a broken section instead of the tribute they came to read.
Brand Name Inconsistently Capitalized
“remEmber” appears in the header with mid-word capitalization that reads as a typo rather than a brand decision. First impressions matter — and a header that looks like an error undermines the polish the rest of the site is trying to project.
What We'd Fix
A site that does the most critical thing a funeral home website needs to do: let families reach you.
Fix Both Contact Forms, End-to-End
Test and repair the form submission pipeline — proper error handling, confirmation messages, and verified email delivery. No family gets an error screen. Every submission routes correctly to the team.
Repair the Obituaries Feed
Diagnose the failed API or rendering block preventing obituaries from loading. Restore the section to full function — tributes display properly, families can find what they came for.
Standardize Brand Typography
Lock in consistent capitalization for “remEmber” across all headers, footers, and metadata — deliberate and polished, not accidental.
Spec Redesign Deliverables
- ✓Both contact forms repaired — end-to-end tested, confirmed delivery
- ✓Obituaries feed restored — tributes load cleanly for every visitor
- ✓Brand capitalization standardized across all headers and metadata
- ✓Full QA pass — every form, section, and nav link verified
- ✓Nashville funeral home SEO — structured for families searching locally
- ✓Mobile-optimized — families in crisis search from their phones
The Opportunity
Every Nashville family who finds Phillips-Robinson on Google and tries to reach out via the contact form is getting an error message. Not a missed call. Not a voicemail. An error screen.
A broken contact form at a funeral home isn't a tech inconvenience — it's a family in the hardest moment of their life who couldn't get through to you. Those are real people with real needs, and they went somewhere else.
Note: Because the contact forms on phillipsrobinson.com are broken, initial outreach should be by phone at (615) 262-3312.
A broken contact form at a funeral home isn't a bug. It's a family that couldn't reach you.
We fix funeral home websites and keep them running — so families can always get through.
Website management packages start at $597/month.
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We'll review your website top to bottom, record a 10-minute Loom walkthrough of exactly what's broken, and deliver a PDF report with prioritized fixes — in 48 hours.
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