Pitchcraft Agency — We Fix Bad Websites.

Stat-Care is one of Evansville's established walk-in urgent care clinics — the kind of practice patients turn to when something can't wait for a primary care appointment. Speed and trust are the entire product. And every page of their website has a public link to the staff webmail login sitting in the footer, readable and clickable by anyone who visits.

The footer at stat-care.com links directly to http://www.stat-care.com/webmail — the internal staff email portal. No password prompt stands between the public-facing website and the staff inbox access point. This is live on every page today.

For most businesses, an exposed webmail link is embarrassing. For a healthcare practice that processes patient data, it's a liability signal — and every patient, IT-literate or not, can recognize that something is wrong when they see “Webmail” in the footer of their doctor's website.

The Practice

Stat-Care is an Evansville urgent care clinic serving patients who need same-day treatment without a long primary care wait. Walk-in urgent care is one of the most trust-sensitive categories in local healthcare — patients arrive with a real problem and need to feel confident they're in capable hands from the first Google search.

Unlike a retail business, urgent care patients are sharing health information, discussing symptoms, and making clinical decisions. The website is often the first touchpoint in that trust relationship — and right now it's leading with a footer that exposes internal infrastructure to every visitor.

What We Found

A live “Stat-Care Webmail” link in the public footer, pointing directly to the staff email login at http://www.stat-care.com/webmail — no authentication wall, no warning, just a labeled link to the internal portal sitting in the footer of every patient-facing page.

Staff Webmail Login Exposed in the Public Footer

The Stat-Care footer contains a labeled hyperlink reading “Stat-Care Webmail” that links directly to the staff email portal. Any patient, visitor, or person who happens to scroll to the bottom of any page on the site has a direct path to attempt access to the internal email infrastructure.

Whether or not the portal has strong authentication behind it, publishing a labeled link to it on the patient-facing website is a clear infrastructure exposure — and one that signals to tech-savvy visitors (and would-be attackers) that basic web hygiene hasn't been applied.

Every Page, Every Patient — Not Just One

The footer is sitewide. That means the webmail link appears on the homepage, the services page, the contact page — every entry point a patient might land on. There is no page on the Stat-Care website that doesn't display this link.

For a practice whose entire model depends on patients trusting them with health information, a publicly visible internal link in the footer of every page is the kind of detail that erodes that trust before a patient ever calls for an appointment.

A Healthcare Practice Where Competence Is the Product

Urgent care is a trust-based category. Patients choose between three or four options on Google in under ten seconds — and the tiebreaker is often which clinic looks like it has its act together. A staff webmail link in the public footer is a clear signal that nobody has reviewed this site in a long time. That signal costs the practice patients who click away without booking.

What We'd Build

A modern urgent care website that removes all exposure, presents Stat-Care as the professional practice it is, and converts Google searchers into walk-in patients — with no internal infrastructure visible anywhere.

Clean Footer — No Internal Links, No Exposure

A properly constructed footer with contact info, hours, location, and patient-relevant links only. No staff portals, no webmail, no internal navigation — a footer that reassures patients rather than raising questions.

Wait-Time and Same-Day Availability as the Lead Message

Urgent care patients need to know two things immediately: are you open, and how long will it take. A homepage built around current hours, expected wait times, and a clear walk-in CTA converts visitors who are already ready to come in.

Services and Conditions Treated — Clearly Structured

Patients arrive with a specific problem and want to confirm urgent care can handle it before driving over. A clear services list — lacerations, infections, sprains, flu, X-ray — reduces hesitation and drives walk-in volume.

Spec Redesign Deliverables

✓Footer rebuilt with patient-facing links only — no staff portals or internal infrastructure
✓Homepage hero featuring current hours, walk-in availability, and location
✓Services and conditions treated — structured for patient self-triage
✓Online check-in CTA and directions on every page
✓Insurance accepted — visible without hunting
✓HTTPS with correct security headers throughout

The Opportunity

Stat-Care competes against a growing field of urgent care options in Evansville — some of them franchise operations with national marketing budgets. In that environment, the difference between getting the walk-in and losing it often comes down to which clinic looks most credible in the ten seconds a patient spends comparing options on Google.

A live webmail link in the public footer is the kind of detail that loses that comparison quietly — patients don't send an email explaining why they chose somewhere else. They just don't come in.

We've built the spec redesign. Stat-Care can see exactly what a modern, professional urgent care site looks like — with the webmail link gone and a homepage built to convert walk-in patients — before committing to anything.

Want to see the spec redesign?

We built a full redesign for Stat-Care — with the webmail exposure gone, a homepage built around walk-in availability, and a footer that presents the practice professionally to every patient. Book a 30-minute call to walk through it — no commitment, no pitch deck. Just the site.

Book a 30-Minute Call

Stat-Care