Case Study
Thacker Hodskins & Knight LLP
88 Years of Legal Expertise — and Practice Area Pages With Broken Buttons
A firm that's served Owensboro families since 1938 deserves a website that works as hard as they do.
The Firm
Thacker Hodskins & Knight LLP has been a cornerstone of the Owensboro, Kentucky legal community since 1938 — founded by G. Wallace Thacker in the historic Holland Building downtown. Over 88 years, the firm has evolved through changing partners and a few name changes, but the mission has stayed constant: trusted, personalized legal counsel for the families and businesses of Owensboro and the surrounding region.
Today the firm practices in five areas: Probate, Wills & Estate Planning, Real Estate Law, Adoption Law, and Business & Commercial Law. They have a loyal client base, a track record of community involvement, and 5-star reviews from clients who describe their attorneys as efficient, thorough, and genuinely caring.
By every measure that matters in a courtroom or a conference room, they're excellent.
Their website is a different story.
The Problem
When someone loses a parent and needs probate help — or a young couple is ready to start the adoption process — the first thing they do is Google the firm's name and visit the website. What they find at thackerlawfirm.net is a site that quietly signals: we haven't paid much attention to this.
Here's what we found when we audited the site:
The [Button] Problem
The homepage lists all five of the firm's practice areas — Probate, Wills & Estate Planning, Real Estate Law, Adoption Law, and Business & Commercial Law — each with a solid paragraph of description. At the end of each section sits a call-to-action that should say something like “Learn More” or “Talk to Our Probate Team.” Instead, all five display the literal text:
[Button]
Five practice areas. Five broken placeholders. This is a template artifact that was never replaced with real link text — a signal to every visitor that the site was set up once and never properly finished. For a firm that prides itself on attention to detail, it's a gap that deserves to be closed.
A Practice Areas Page That Goes Nowhere
Type thackerlawfirm.net/practice-areas into a browser — the URL any potential client would logically try — and you get a 404 error. The page simply doesn't exist. Anyone arriving from a Google search for “Owensboro law firm practice areas” hits a dead end.
The Wrong Page Title on the Contact Page
The firm's contact page URL reads /contact-family-law-attorneys, and the browser tab title says “Family Law Attorney Consultation.” Thacker Hodskins & Knight does not practice family law. This is a leftover from a website template that was never customized — and for a potential client who clicked through from a Google result expecting the right firm, it creates an immediate moment of doubt.
No Attorney Photos or Bios
Ed Hodskins, T. Knight, Nick Volk, Sam Lee — these are real people with real credentials, real law school degrees, and real reputations in the Owensboro community. Their names don't appear anywhere on the site except in client reviews. No photos. No bios. No bar admissions. No law school. In a profession where trust is everything, the firm's most valuable assets — its attorneys — are invisible.
No Online Intake. No Scheduling. No Qualifying Form.
The contact page has a basic form: name, email, phone, message. That's it. A prospective probate client can't indicate what they need. A potential adoption client can't flag their timeline. No one can book a consultation slot. The site has no self-service path to becoming a client — just a blank message box and a phone number.
Built on a Platform That Works Against Them
The site runs on Thryv's website builder — a platform designed for quick setup, not performance. Every page carries significant third-party JavaScript overhead that slows load times and drags down Core Web Vitals scores. Google uses those scores as a ranking signal. The slower the site, the harder it is to rank — and the more likely a potential client is to hit the back button before the page loads.
What We'd Build
Pitchcraft built a spec concept for what the Thacker Hodskins & Knight site could look like. Here's the vision:
A Homepage That Commands Trust From the First Second
A clean, full-width hero with real photography — the firm's Owensboro office, or the attorneys themselves — paired with a simple, clear headline: “Owensboro's Most Trusted Law Firm Since 1938.” Not a placeholder. Not a template tagline. The real story.
Practice Area Cards With Actual CTAs
Five clean cards — one per practice area — with icons, short descriptions, and buttons that say what they mean: “Explore Estate Planning,” “Talk to a Probate Attorney,” “Start Your Adoption Journey.” Each links to a dedicated page optimized for that service and for local search.
Attorney Profiles That Build the Relationship Before the First Call
Headshots, credentials, bar admissions, law school, areas of focus, and a short personal statement from each attorney. When someone reads Ed Hodskins' bio and sees he's been with the firm since 1980 and graduated summa cum laude from Brescia University, they call with confidence — not uncertainty.
An Intake Form That Does Real Work
A contact and consultation request form that captures: the type of legal matter, the preferred attorney, how urgent the situation is, and the best way and time to follow up. Every submission arrives with enough context for the team to respond intelligently on the first call.
SEO Structure That Earns Visibility
Individual practice area pages built with proper metadata, FAQ schema markup, and internal linking. A local blog publishing guides on probate in Kentucky, writing a will in Owensboro, and real estate closing processes — content that puts the firm in front of people searching before they know who to call.
A Mobile Experience Built for How People Actually Search
A sticky tap-to-call button. Fast load times. A layout that's clean and readable on a phone, because that's where a large portion of legal searches happen.
The Opportunity
Consider the math: a single estate planning client who also refers a family member for probate and later uses the firm for a real estate closing is worth thousands of dollars in legal fees. The firm's website gets in the way of that relationship before it starts.
The broken [Button] labels aren't a crisis — but they are the visible edge of a larger problem. Every potential client who visits the site and feels uncertain is a call that doesn't get made. Every person who searches “Owensboro estate planning attorney” and finds a competitor with a cleaner, faster, better-organized site is a relationship that goes to someone else.
Thacker Hodskins & Knight has spent 88 years building a reputation that should be generating a steady stream of referrals and organic search traffic. With the right digital foundation, it will.
The firm doesn't need a rebrand. They need a site that finally matches the firm they've already built.
Ready to see what your firm could look like?
We've already built the concept. No commitment, no cost to take a look.
Website management packages start at $799/month.
Book a 30-Minute Call with ShaleeSee what we'd fix on your site
We'll review your website top to bottom, record a 10-minute Loom walkthrough of exactly what's broken, and deliver a PDF report with prioritized fixes — in 48 hours.
No commitment. No pitch deck.