Case Study · Funeral Home · Henderson, KY
“Payment Center” Appears Twice in Your Nav — and Obituaries Are Showing Formatting Errors to Families.
Tomblinson Funeral Homes — Henderson, KY (Henderson & Sebree Chapels) · tomblinsonfuneralhome.com
“Payment Center” appears twice in the navigation bar — a copy-paste error that adds visual noise to every page. Obituary entries display backslash escape artifacts in family tributes. Broken and missing image elements throughout the site signal a setup that was never finished.
Live right now
The Evidence
Duplicate nav items, escape character artifacts in obituary text, and broken images throughout — all visible on tomblinsonfuneralhome.com right now.
Tomblinson Funeral Homes serves Henderson and Sebree, Kentucky with two chapel locations. The website at tomblinsonfuneralhome.com has issues that are visible on every page, to every visitor — a duplicate nav item, escape character artifacts in obituary text, and broken image placeholders that signal the site was set up and never properly finished.
The Business
Tomblinson Funeral Homes operates two locations serving Henderson and Sebree, Kentucky. The website should represent the care and professionalism the home provides — but what families actually see is a nav bar with duplicated links, family tributes with broken formatting, and image placeholders that were never replaced.
None of these issues require a design overhaul to notice. They're the first things a visitor sees. And they're the details that quietly tell a family: this site wasn't built with the same attention to detail we give our families.
What We Found
“Payment Center” Is Duplicated in the Navigation
The same link — “Payment Center” — appears twice in the navigation bar, back-to-back. A copy-paste error that makes the site look unfinished and adds visual noise to every page. Every visitor sees it on every visit, on every page.
Obituary Entries Display Backslash Artifacts
Escape characters are visible as raw text inside family tributes — the same broken formatting pattern that signals the obituary data pipeline is not properly sanitizing its output. When a Henderson or Sebree family reads a tribute to their loved one and sees \\ artifacts where clean prose should be, it diminishes what should be a carefully maintained record.
Broken and Missing Image Elements Throughout
Photos that should be present throughout the site aren't loading. Generic placeholder alt text on the broken image elements — attributes like alt="image" — confirms this wasn't intentional. It's an incomplete setup that was never finished, visible to anyone who views the page source or notices the missing visuals.
What We'd Fix
A clean, professional site that reflects the care Tomblinson provides to Henderson and Sebree families.
Fix the Duplicate Nav Element
Clean nav structure — “Payment Center” appears once, in the right place, styled consistently. Every page gets a navigation that looks intentional and guides visitors clearly.
Repair Obituary Text Rendering
Trace and fix the escaping issue in the obituary pipeline so family tributes display cleanly — no artifacts, no broken characters. Henderson families reading about their loved ones see exactly what was written, nothing more.
Audit and Restore All Missing Images
Replace broken image elements with properly sized, optimized photography — and write real, descriptive alt text that also helps with local SEO. Every image on the site should carry a purpose and a description.
Spec Redesign Deliverables
- ✓Navigation rebuilt — “Payment Center” appears once, clean structure throughout
- ✓Obituary rendering fixed — no escape character artifacts in family tributes
- ✓Broken images replaced — proper photography with descriptive alt text
- ✓Full QA pass — every nav link, image, and section reviewed before launch
- ✓Henderson funeral home SEO — structured for families searching locally in Henderson and Sebree
- ✓Mobile-first build — families research funeral homes from their phones
The Opportunity
Henderson families reading tributes to their loved ones on tomblinsonfuneralhome.com are seeing raw code where carefully written words should be. A duplicate nav item. Broken images. These are the details that make a family wonder — even subconsciously — whether the same level of care they're putting into the tribute will be matched when they call.
These are fixable problems. Affordable to fix. And the cost of not fixing them is measured in families who quietly choose a competitor whose website doesn't raise questions.
Henderson families reading tributes to their loved ones shouldn't see raw code.
Let's fix that — and keep it fixed.
Website management packages start at $597/month.
See what we'd fix on your site
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